Grand Palace Hotel

Campaign Automations

Set up trigger-based messages that send automatically

Total Automations

8

Active Automations

6

Total Messages Sent

1,540

3.2%

Avg Open Rate

92%

Booking ConfirmedActiveEmail + WhatsApp

Send confirmation details immediately after booking is confirmed

When: Booking ConfirmedSend email + whatsapp Booking ConfirmationDelay: Immediately
312 sent ·92% opened

Last run: 27 Mar 2026, 11:30 am

24h Before ArrivalActiveWhatsApp

Welcome message with hotel info 24 hours before check-in

When: 24h Before ArrivalSend whatsapp Pre-Arrival WelcomeDelay: Immediately
248 sent ·94% opened

Last run: 26 Mar 2026, 09:00 am

Check-InActiveWhatsApp

Instant welcome message on check-in with hotel amenities info

When: Check-InSend whatsapp Check-In WelcomeDelay: 5 min after
186 sent ·96% opened

Last run: 27 Mar 2026, 02:15 pm

CheckoutActiveWhatsApp

Morning reminder on checkout day with late checkout option

When: CheckoutSend whatsapp Checkout ReminderDelay: Immediately
198 sent ·96% opened

Last run: 27 Mar 2026, 07:00 am

24h After CheckoutActiveEmail

Request feedback 24 hours after checkout

When: 24h After CheckoutSend email Post-Stay FeedbackDelay: Immediately
165 sent ·73% opened

Last run: 26 Mar 2026, 11:00 am

Payment ReceivedActiveWhatsApp

Instant receipt when payment is processed

When: Payment ReceivedSend whatsapp Payment ReceiptDelay: Immediately
423 sent ·95% opened

Last run: 27 Mar 2026, 04:45 pm

Guest BirthdayPausedWhatsApp

Special birthday message with complimentary offer

When: Guest BirthdaySend whatsapp Birthday GreetingDelay: Immediately
8 sent ·88% opened

Last run: 15 Mar 2026, 08:00 am

Loyalty Tier UpgradeDraftEmail

Congratulate guests on loyalty tier upgrade with exclusive perks

When: Loyalty Tier UpgradeSend email Loyalty UpgradeDelay: Immediately
0 sent ·-- opened