Grand Palace Hotel

Activity Trail

Complete audit log of all PMS operations and events

20 events

09 Mar 2026

7 events

Guest checked in

Check-in
02:30 pm

Rajesh Kumar Sharma checked into Room 201. ID verified, key card issued.

Priya Mehta · Front DeskRoom 201Rajesh Kumar Sharma

Payment received

Payment
02:25 pm

₹12,500 received via UPI for Room 201. Invoice INV-2026-0342 generated.

Priya Mehta · Front DeskRoom 201Rajesh Kumar Sharmaamount: ₹12,500method: UPI

Room cleaned

Housekeeping
01:45 pm

Room 305 deep cleaned and prepared for next guest. Minibar restocked.

Sunita Devi · HousekeepingRoom 305

Guest checked out

Check-out
11:00 am

Anita Reddy checked out from Room 410. Minibar charges settled.

Vikram Tiwari · Front DeskRoom 410Anita Reddy

AC repair completed

Maintenance
10:30 am

Air conditioning unit in Room 118 repaired. Compressor replaced.

Ramesh Yadav · MaintenanceRoom 118

New reservation created

Booking
09:15 am

Online booking received for Room 330. Check-in: 10 Mar, Check-out: 13 Mar.

System · Booking EngineRoom 330Deepak Malhotrasource: MakeMyTripnights: 3

Guest complaint logged

Complaint
08:45 am

Guest in Room 225 reported noisy AC unit. Maintenance team dispatched.

Priya Mehta · Front DeskRoom 225Sunita Yadav

08 Mar 2026

7 events

Room upgraded

Room Change
06:00 pm

Guest moved from Room 108 to Room 415 (complimentary upgrade — VIP guest).

Vikram Tiwari · Front DeskRoom 415Karthik Rajanfrom: 108to: 415

Refund processed

Payment
04:30 pm

₹18,500 refunded to Amit Joshi for early checkout. Credited to original card.

Neha Sharma · AccountsRoom 220Amit Joshiamount: ₹18,500type: Refund

Turndown service

Housekeeping
08:00 pm

Evening turndown service completed for Rooms 501, 410, 425.

Kavita Kumari · Housekeeping

Night audit completed

System
11:59 pm

Daily night audit processed. 42 rooms occupied, revenue: ₹3,45,000.

System · PMSoccupancy: 84%revenue: ₹3,45,000

Group check-in

Check-in
03:00 pm

Corporate group (TCS) checked in — 5 rooms (301-305). Conference room reserved.

Vikram Tiwari · Front DeskTCS Corporate Grouprooms: 301-305pax: 10

Booking cancelled

Cancellation
12:00 pm

Reservation for Room 120 cancelled by guest. No cancellation charges (24hr+ notice).

System · Booking EngineRoom 120Meera Kapoorsource: Directrefund: Full

Plumbing issue reported

Maintenance
09:30 am

Bathroom leak in Room 312. Plumber called, ETA 2 hours.

Sunita Devi · HousekeepingRoom 312

07 Mar 2026

6 events

Walk-in guest

Check-in
10:15 pm

Walk-in guest allocated Room 210. Cash payment received upfront.

Priya Mehta · Front DeskRoom 210Neha Agarwaltype: Walk-in

Laundry collected

Housekeeping
10:00 am

Guest laundry collected from Room 501. 8 items, express service requested.

Kavita Kumari · HousekeepingRoom 501Vikram Singh Chauhanitems: 8service: Express

Payment failed

Payment
02:30 pm

Card payment of ₹4,500 declined for Room 108. Guest asked to retry with different card.

Vikram Tiwari · Front DeskRoom 108Pooja Guptaamount: ₹4,500reason: Card declined

Rate update applied

System
06:00 am

Dynamic pricing adjusted rates for 11-15 Mar. Weekend rates increased by 15%.

System · Revenue Engineadjustment: +15%period: 11-15 Mar

OTA booking synced

Booking
08:00 am

New booking from Booking.com synced. Room 302, 2 nights starting 12 Mar.

System · Channel ManagerRoom 302James Andersonsource: Booking.comnights: 2

Late check-out approved

Check-out
11:00 am

Late check-out granted till 2 PM for Room 302. Additional ₹1,500 charged.

Priya Mehta · Front DeskRoom 302Lakshmi Iyercharge: ₹1,500