Activity Trail
Complete audit log of all PMS operations and events
09 Mar 2026
7 eventsGuest checked in
Check-inRajesh Kumar Sharma checked into Room 201. ID verified, key card issued.
Payment received
Payment₹12,500 received via UPI for Room 201. Invoice INV-2026-0342 generated.
Room cleaned
HousekeepingRoom 305 deep cleaned and prepared for next guest. Minibar restocked.
Guest checked out
Check-outAnita Reddy checked out from Room 410. Minibar charges settled.
AC repair completed
MaintenanceAir conditioning unit in Room 118 repaired. Compressor replaced.
New reservation created
BookingOnline booking received for Room 330. Check-in: 10 Mar, Check-out: 13 Mar.
Guest complaint logged
ComplaintGuest in Room 225 reported noisy AC unit. Maintenance team dispatched.
08 Mar 2026
7 eventsRoom upgraded
Room ChangeGuest moved from Room 108 to Room 415 (complimentary upgrade — VIP guest).
Refund processed
Payment₹18,500 refunded to Amit Joshi for early checkout. Credited to original card.
Turndown service
HousekeepingEvening turndown service completed for Rooms 501, 410, 425.
Night audit completed
SystemDaily night audit processed. 42 rooms occupied, revenue: ₹3,45,000.
Group check-in
Check-inCorporate group (TCS) checked in — 5 rooms (301-305). Conference room reserved.
Booking cancelled
CancellationReservation for Room 120 cancelled by guest. No cancellation charges (24hr+ notice).
Plumbing issue reported
MaintenanceBathroom leak in Room 312. Plumber called, ETA 2 hours.
07 Mar 2026
6 eventsWalk-in guest
Check-inWalk-in guest allocated Room 210. Cash payment received upfront.
Laundry collected
HousekeepingGuest laundry collected from Room 501. 8 items, express service requested.
Payment failed
PaymentCard payment of ₹4,500 declined for Room 108. Guest asked to retry with different card.
Rate update applied
SystemDynamic pricing adjusted rates for 11-15 Mar. Weekend rates increased by 15%.
OTA booking synced
BookingNew booking from Booking.com synced. Room 302, 2 nights starting 12 Mar.
Late check-out approved
Check-outLate check-out granted till 2 PM for Room 302. Additional ₹1,500 charged.