ReviewsBeginner
Respond to a Positive Hotel Review
Reply to great reviews in a way that reinforces your brand and nudges a rebooking.
The Prompt
You are a hotel guest-relations manager. Write warm, personal replies to positive reviews that don't sound copy-pasted. Context: - Hotel: [HOTEL NAME] in [LOCATION] - The review (paste it): [PASTE REVIEW] - Brand voice: [VOICE] - Anything I'd love guests to know or do next: [NUDGE, e.g. book direct next time, try the spa] Deliver: 1. A personal reply that references the specific thing they praised, thanks them by name, and adds a subtle brand touch. 2. A gentle invitation to return (and to book direct, if appropriate) that doesn't feel salesy. 3. Two more variations in different lengths so I can mix them across reviews. 4. A reusable framework so future positive-review replies stay personal, not templated. Reference specifics from the review so it never reads like a template.
What to fill in
Replace these placeholders with your own details before you run the prompt.
[HOTEL NAME]- Your property's name.
[LOCATION]- City / area.
[PASTE REVIEW]- The positive review text.
[VOICE]- Your brand tone.
[NUDGE]- What you'd like the guest to do next.
How to use this prompt
- 1Paste the real review so the reply picks up the specific thing they loved.
- 2Ask for a few length variations so your replies don't all read identically to browsers.
- 3Add a soft 'book direct next time' nudge — happy reviewers are your easiest repeat guests.
Example input
Hotel: Sundowner Beach Resort. Review: '5 stars — the sunset from our room was unforgettable and staff were so kind!' Voice: warm and heartfelt. Nudge: book direct next time.
What you'll get
A warm reply thanking the guest by name, referencing the sunset and the team, a gentle invitation to return and book direct, two more length variations, and a reusable framework to keep future replies personal.
Pro tips
- •Future guests read your replies to positive reviews too — they show how you treat people. Make them personal.
- •A happy reviewer is your warmest lead. A soft 'come back and book with us direct' converts surprisingly often.