Support Center

We're here to help you succeed

From onboarding to daily operations, our team is always available. We don't just sell software — we partner with your hotel's success.

Reach us your way

Pick whatever channel works best for you. We respond fast on all of them.

Email Support

Detailed questions and feature requests

support@ownmyhotel.com

Within 24 hours

Phone Support

Quick resolution for urgent issues

+91 90589 54767

Mon–Fri, 9 AM – 6 PM IST

WhatsApp Support

Chat with our team instantly

+91 90589 54769

Usually within minutes

Screen Share Sessions

We'll walk you through anything live

Schedule via email or phone

Same-day availability

1:1 Onboarding

From signup to go-live in 48 hours

We handle the setup. You focus on your guests.

01

Discovery Call

We understand your hotel's setup, pain points, and goals. 30-minute call with our onboarding specialist.

02

Platform Setup

We configure your property, rooms, rates, and channels. You don't need to touch a thing.

03

Team Training

Hands-on training for your front desk, housekeeping, and management teams. Video calls or in-person.

04

Go Live

Your hotel is live within 48 hours. We monitor the first week closely and optimize alongside you.

Knowledge Base

Find answers quickly

Getting Started

Property setup, room configuration, and first steps

12 articles

Channel Management

OTA connections, rate sync, and inventory management

8 articles

Operations & Staff

Housekeeping, tasks, KDS, and guest app setup

10 articles

Billing & Account

Subscriptions, invoices, and account management

6 articles

Every plan includes full support

1:1 dedicated onboarding
Free data migration
Team training sessions
WhatsApp & phone support
Screen share troubleshooting
Monthly performance reviews
Custom report setup
Channel connection help
Ongoing product updates
<24hrs
Response Time
98%
Resolution Rate
4.9★
Support Rating
48hrs
Onboarding Time

Need help? We're here.

Reach out anytime. Our team is standing by to help your hotel succeed.