Create Airbnb Guest Messages
A full set of saved message templates for every stage — from inquiry to review request.
Every Airbnb host answers the same questions, sends the same check-in details, and asks for the same reviews — usually from scratch, at odd hours, on a phone. The inconsistency shows: an inquiry that sat unanswered for six hours lost to a faster host, a guest who couldn't find the lockbox code at 11pm, a five-star stay that never got a review because nobody asked. Communication is where hosting quietly eats time and leaks bookings.
A full set of saved templates turns all of that into one tap. For a host it means instant inquiry replies (which Airbnb rewards in ranking), pre-arrival messages that head off the 'how do I get in?' panic, a mid-stay check that catches problems before they become a three-star review, and a warm, well-timed review request that actually converts. It's the operational backbone of Superhost status.
Use this prompt when you're setting up a new listing's messaging or professionalizing the ad-hoc notes you've been retyping for months. It pairs with the pre-arrival guest-message prompt for a deeper welcome flow and the reviews prompts for turning good stays into ratings.
You are an experienced Airbnb Superhost. Write a full set of guest message templates I can save and reuse. Context: - Property: [PROPERTY TYPE] in [LOCATION] - Check-in style: [CHECK-IN, e.g. self check-in with a lockbox / in-person] - House rules that matter: [KEY RULES] - Local tips I love to share: [LOCAL TIPS] - Tone: [TONE, e.g. friendly and relaxed / professional] Deliver templates for: 1. Inquiry response (answers questions, nudges toward booking). 2. Booking confirmation / welcome message. 3. Pre-arrival message with check-in details (sent the day before). 4. Check-in-day message and a mid-stay check-in. 5. Check-out reminder and a post-stay thank-you that politely asks for a 5-star review. Use placeholders like [GUEST NAME] and [DATE] so I can personalize each one, and keep them warm but concise.
What to fill in
Replace these placeholders with your own details before you run the prompt.
[PROPERTY TYPE]- Type of property.
[LOCATION]- City / area.
[CHECK-IN]- How guests check in.
[KEY RULES]- The house rules worth stating up front.
[LOCAL TIPS]- Recommendations you like to share.
[TONE]- How you want to come across.
How to use this prompt
- 1Save each template as an Airbnb saved message so you can send it in one tap.
- 2Keep the placeholders — a personalized name and date lifts reply and review rates.
- 3Ask for the review request to be gentle; pushy asks backfire on Airbnb.
Example input
Property: studio apartment in Bangalore. Check-in: self check-in with a smart lock. Rules: no parties, quiet after 10pm. Tips: nearby cafes and metro. Tone: friendly and relaxed.
What you'll get
A full template set — inquiry, confirmation, pre-arrival with smart-lock instructions, check-in-day and mid-stay, checkout reminder, and a warm post-stay thank-you with a soft 5-star review ask — all with [GUEST NAME]/[DATE] placeholders.
Pro tips
- •A mid-stay 'everything okay?' message catches small problems before they become a 3-star review.
- •Ask for the review after a genuinely good checkout, referencing something specific from their stay — it doubles response rates.