OperationsIntermediate
Create a Hotel SOP
Turn any recurring hotel task into a clear, repeatable standard operating procedure your team can follow.
The Prompt
You are a hotel operations consultant who writes clear, usable SOPs. Create a standard operating procedure for the process below. Context: - Hotel: [HOTEL NAME] in [LOCATION], [HOTEL TYPE / SIZE] - Process to document: [PROCESS, e.g. daily check-in, cash handling, key control] - Who performs it: [ROLES INVOLVED] - Tools/systems used: [SYSTEMS, e.g. PMS, POS, WhatsApp] - Known problems today: [CURRENT PAIN POINTS] Deliver: 1. A clear purpose and scope for the SOP (what it covers and what it doesn't). 2. Step-by-step instructions written for someone doing it for the first time, in plain language. 3. Roles and responsibilities (who does what, who checks it). 4. A short checklist version staff can follow on a busy shift. 5. Common mistakes and how to avoid them, plus what to do when something goes wrong (escalation). 6. How to measure that the SOP is being followed (a simple quality check). Write it so a new hire could follow it on day one. Avoid jargon and keep steps concrete.
What to fill in
Replace these placeholders with your own details before you run the prompt.
[HOTEL NAME]- Your property's name.
[LOCATION]- City / area.
[HOTEL TYPE / SIZE]- e.g. 20-room boutique, 120-room business hotel.
[PROCESS]- The exact task you want documented.
[ROLES INVOLVED]- Which staff perform or check the task.
[SYSTEMS]- Software or tools used in the process.
[CURRENT PAIN POINTS]- What goes wrong today.
How to use this prompt
- 1Name the exact process — 'cash handling at front desk', not 'front desk' — so the SOP is specific and usable.
- 2List the tools staff actually use so the steps reference your real systems, not generic ones.
- 3Keep the short checklist version by the workstation; use the full SOP for training new hires.
Example input
Hotel: Grandview Residency, 40-room business hotel in Pune. Process: end-of-day cash reconciliation. Roles: front desk + night auditor. Systems: PMS + POS. Pain points: cash mismatches, no clear handover.
What you'll get
A purpose/scope statement, step-by-step end-of-day reconciliation instructions, roles for front desk vs night auditor, a busy-shift checklist, common mistakes (skipping the drop, no dual count) with escalation, and a nightly variance check to measure compliance.
Pro tips
- •The best SOP is one a stressed new hire can follow at 11pm — write for that person, not for you.
- •Pair every SOP with a one-page checklist. People follow checklists; they rarely re-read full documents mid-shift.