Housekeeping
Room cleaning status, task assignments, and staff management
Overview
The Housekeeping module gives you a real-time view of every room's cleaning status, outstanding tasks, and staff workload. It's designed for housekeeping supervisors and front desk staff to coordinate room readiness efficiently.
Room Status Grid
The Room Status tab shows a visual grid of all rooms. Each card displays the room number, cleaning status (clean, dirty, in-progress, inspected, out-of-order), occupancy state, assigned housekeeper, and any special flags like Do Not Disturb.
Real-Time Tracking
As housekeepers update room status via their mobile devices, the grid updates in real time. Supervisors can see at a glance which rooms are ready for check-in and which still need attention.
Room Status
Understanding the different room states and how they flow through the cleaning cycle.
Dirty → In Progress → Clean → Inspected
The standard flow: rooms become Dirty after checkout or daily service. A housekeeper starts cleaning (In Progress), marks it Clean when done, and a supervisor marks it Inspected after quality check. Only Inspected rooms are shown as ready for new guests.
Do Not Disturb (DND)
Rooms flagged as DND show a special indicator. Housekeepers should skip these rooms. When DND is lifted, the task is automatically re-queued with appropriate priority.
Out of Order
Rooms with maintenance issues are marked Out of Order. These are excluded from available inventory until the issue is resolved. Notes on the room card explain the maintenance reason.
Tasks & Assignments
Managing the daily housekeeping task queue and assigning work to staff.
Task Types
Tasks include Standard Clean (daily occupied room), Turnover (checkout deep clean for next guest), Deep Clean (thorough periodic cleaning), Touch-up (quick refresh), Inspection (supervisor quality check), and Maintenance (repair tasks).
Priority Levels
Tasks are prioritized as Urgent (VIP arriving soon), High (checkout room with same-day check-in), Normal (routine cleaning), or Low (DND rooms, no immediate need). Higher priority tasks should be completed first.
Task Status Updates
Staff can update tasks directly: mark as In Progress when starting, Completed when finished, or Skipped if the room can't be serviced (e.g., guest refused entry). Skipped tasks are flagged for supervisor review.
Staff Management
Viewing staff assignments, shift schedules, and productivity metrics.
Staff Cards
Each staff member's card shows their name, role (Housekeeper, Supervisor, Runner), current shift, assigned rooms, and how many rooms they've completed today. This helps supervisors balance workloads.
Room Assignments
Rooms are assigned to housekeepers typically by floor or wing. The assignment chips on each staff card show which rooms they're responsible for. Supervisors can reassign rooms as needed based on workload.