Activity Trail
Complete audit log of all PMS operations and events
Event Types
The activity trail captures 10 distinct event types, each with a unique color-coded icon for instant visual recognition. Events are generated automatically whenever a significant PMS action occurs.
Check In (LogIn icon)
Generated when a guest is checked into their room. Records the guest name, room number, check-in time, and the front-desk staff who processed the arrival. This creates an official record of occupancy start.
Check Out (LogOut icon)
Logged when a guest departs and the room is released. Captures the checkout time, final billing status, room number, and the staff member handling the departure.
Payment (CreditCard icon)
Created for every financial transaction — new payments, refunds, and overdue notices. Includes the amount, payment method, invoice number, and the staff member who processed the transaction.
Housekeeping (Sparkles icon)
Recorded for room cleaning activities, turndown service, deep cleaning, and inspection sign-offs. Tracks which housekeeper serviced which room and at what time, enabling quality control.
Room Change (ArrowRightLeft icon)
Logged whenever a guest is transferred between rooms. Records the original room, destination room, reason for the move (e.g. upgrade, maintenance, guest request), and the staff facilitating the change.
Maintenance (Wrench icon)
Generated when maintenance issues are reported, work orders are created, or repairs are completed. Tracks the affected room or area, issue description, maintenance personnel, and resolution status.
Booking (CalendarPlus icon)
Created when a new reservation is made through any channel. Records the guest details, reserved room type, dates, rate, and the staff or system that created the booking.
Cancellation (XCircle icon)
Logged when a reservation or service is cancelled. Captures the cancellation reason, any penalties applied, refund status, and whether it was initiated by the guest or staff.
Complaint (AlertTriangle icon)
Recorded when a guest complaint is filed. Includes the complaint description, category, severity, affected room, guest name, and the staff member who received or resolved it.
System (Monitor icon)
Generated by automated PMS processes such as scheduled tasks, system updates, integration events, automatic status changes, and nightly audit runs. These help track system-level operations for troubleshooting.
Filtering
Use the filtering controls to narrow down the timeline to specific events. All filters can be combined for precise results.
Text Search
Search across event titles, descriptions, guest names, and room numbers. Results update as you type. For example, searching 'Room 301' will show all events related to that room regardless of event type.
Event Type Filter
Select a specific event type from the dropdown to show only those events. For example, select 'Payment' to see only financial transactions, or 'Housekeeping' to review cleaning activity for a specific period.
Staff Member Filter
Filter events by the staff member who performed the action. Useful for performance reviews, accountability checks, or investigating who handled a specific guest interaction.
Date Filter
Select a specific date to view all events from that day only. Combined with other filters, this lets you reconstruct exactly what happened on a particular day — for example, all check-ins by a specific staff member on a given date.
Timeline View
Events are presented in a chronological timeline format, grouped by date for easy navigation through historical records.
Date Grouping
Events are grouped under date headers (e.g. 'March 13, 2026'). Each date header shows the total event count for that day in parentheses, giving you a sense of activity volume at a glance.
Timeline Card Layout
Each event displays as a card on the timeline with a colored icon on the left indicating the event type. The card contains the event title, a type badge, and the precise timestamp of when the action occurred.
Event Details
Below the title, each card shows a description of what happened, the staff member's name and role who performed the action, the room number (if the event is room-related), and the guest name (if guest-related).
Metadata Key-Value Pairs
Some events include additional metadata displayed as key-value pairs at the bottom of the card. For example, a payment event might show 'Method: UPI' and 'Invoice: INV-042', providing extra context without cluttering the main event description.
Audit Trail Usage
The activity trail serves as a comprehensive, tamper-evident audit log for your hotel operations. Every significant action is permanently recorded with full attribution.
Accountability & Transparency
Every event records which staff member performed the action, making it easy to trace responsibility. Use this when investigating discrepancies, responding to guest complaints about service, or verifying that standard procedures were followed.
Issue Investigation
When a problem arises — such as a billing dispute, missing item, or guest complaint — use the activity trail to reconstruct the sequence of events. Filter by room number and date to see everything that happened in that room during the guest's stay.
Operational Insights
Review activity patterns to identify peak hours, common issues, or staff workload distribution. For instance, if check-in events cluster heavily between 2-4 PM, you can schedule extra front-desk staff during those hours.
Compliance & Reporting
The audit trail provides documentation that may be needed for regulatory compliance, insurance claims, or management reporting. All records are timestamped and attributed, meeting standard audit requirements.